Product Support

Snow Leopard Compatibility Information

Check for Snow Leopard compatibility.

Registering your product is a requirement for having access to complimentary technical support services. Please take a moment and register the product if you have not already done so.

Register Aabel Online

Take a moment and register your Aabel license if you have not already done so.

Register Citrin Online

Take a moment and register your Citrin license if you have not already done so.

These services are available to current products:

Aabel 3 Maintenance Updates

Check for Aabel 3 maintenance updates; the current update build is v3.0.5 (released on June 14, 2010).

Citrin 2 Maintenance Updates

Check for Citrin 2 maintenance updates; the current update build is v2.0.1 (released on January 19, 2010).

Complimentary Technical Help

To become eligible for technical support services, it is required to register your product. Please take a moment and register the product if you have not already done so.

Submit your request using the online form.

Bug Report Submission

Bug fixes will be incorporated in the maintenance update releases. Please review the bug report submission guide, before submitting a report.

Submit a Feature Request

You are welcome to send online requests for new features or enhancements to the existing features.

Order-related enquiries should be directed to Digital River, Inc. dba RegNow (the international reseller/distributor of the products):

Have You Encountered Order Submission Problems?

Find information about where to contact if you have encountered an order submission problem ("invalid" information error messages, failed credit card transaction, etc.)

Find Information About Processed Orders

Find Information about where to look for your order status and download link, how to obtain a copy of your invoice/receipt, how to access the order lookup page, etc.

What you need to know:

Getting Informed Before Purchasing a License

Find information about ordering online or by phone, payment options and international currencies, US States sales tax regulations and EU Digital VAT Directive, policies regarding purchasing a product license, non-refundable products, etc.