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Support for Order-Related Enquiries

Invalid Information Error Message

If you receive an error message regarding the information you have provided when placing an order, please check your information, correct the errors, and re-submit the order.

Failed Credit Card Transaction

There are many reasons for a failed credit card transaction or a card being rejected.

• For credit card verification, you must enter the address exactly as it appears on your credit card statement.
• Your card number should be entered in as a continuous string of numbers.
• The systems in place to try to detect fraudulent use of stolen credit card numbers may sometimes issue an error that is a "false positive".
• Your card may have expired or reached its limit, a credit card computer (either on ordering end or your bank's end) may have encountered a machine error, or the card-issuing bank may have refused authorization for the payment, etc.

If you receive an error message related to a failed transaction, to find out the cause for the problem, you can contact Regow (and provide the order number from the shopping cart). You can also call a customer service representative:

1-877-353-7297
(USA)

1-952-646-5331
(International)

• Once processing of your order is successfully completed, detailed information about the order (e.g., items ordered, download link, etc.) will be immediately displayed on the order information page in your web browser. If you have closed the browser window before downloading the software, obtaining a receipt, etc., do not be concerned. Your order confirmation e-mail, sent shortly after the order processing is completed, will include information regarding the order fulfillment and other details.

  NOTE: If you have not received your order confirmation e-mail, please note the following:

  • The e-mail could have been trapped by spam filters; please check your spam folder and ensure your email server, MTA, allows e-mails from Gigawiz and Regnow. In any case, you can check the status of your order online 24/7.
  • If your order has been placed via a purchasing department or reseller, chances are they have provided their e-mail address as the recipient of the product.

• Gigawiz software products are distributed via download. However, while ordering a Gigawiz software license, you may have chosen to add to your order a backup CD, which is an optional service offered by Digital River, Inc. dba RegNow. Enquiries related to backup CD shipment should be directed to RegNow Customer Service.

• Once processing of your order is successfully completed, you can obtain a copy of your invoice/receipt by clicking the "Receipt" link on the order information page in your web browser.
• You can also obtain a receipt online via the order lookup page.