Bug Report Submission

Taking the time to create a detailed bug report ensures that your report will get prompt and efficient attention (please see the bug report submission guide below).

Describing How to Reproduce a Bug

In order to isolate and fix the bug, we need to be able to reproduce it. Despite the ongoing testing process of our software products, we may never have seen the bug you have encountered: some bugs may be triggered under very specific circumstances associated with your settings, your data, or interference from non-Gigawiz background services you are using.

Please be as detailed as you can when describing how you found the bug and make the bug report easy to understand:
• Avoid using jargon or abbreviations
• Try to remember what you were doing when the problem happened and the order in which things occurred
• Provide step-by-step instructions for reproducing the problem (if you have difficulty following your own steps for reproducing a bug, chances are we will find it difficult too)

Documents or Screenshots That Can Help Diagnosing the Problem

Adding the following items to a bug report can provide useful information and help diagnosing the problem:

• The document in which you have encountered the bug (e.g., viewer, worksheet, etc.)
• Screenshots of the problem (if applicable, e.g., displaying a drawing glitch)
• Crash log (if you have encountered a crash bug); to send the content of the crash log report:
  • Go to Applications/Utilities/Console
  • Click the "Logs" item
  • In the Library/Logs/CrashReporter, select the product crash log (i.e., Aabel.crash.log or Citrin.crash.log)
  • Copy the content of the log and include it in your bug report

Sending a Bug Report for Issues Encountered in the Current Version of Products

To report suspected bugs, copy the form below and paste it into e-mail, provide the required information, specify "Bug Report" in the subject line, and attach any document or screenshot that can help reproducing the bug.

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End-User Information:
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Your name:

Product name and product version:

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Hardware platform and OS version:
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Intel_____________
Power PC_____________

Operating system version:

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Bug Type:
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Crash_____________
Functional problem_____________
Cosmetic_____________

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Description/Steps to Reproduce the Bug:
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1.
2.
3.
Etc.

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Results:
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Expected Results:

Actual Results:

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